Majestic Support – Help Desk & Support Plugin

Description

Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers’ support experience. This plugin generates and manages support tickets online, offering innovative features such as email piping, unlimited agents, customizable reply responses, invoicing history, and file attachment options.

This plugin is particularly useful because customers can easily submit tickets from your website’s front end without needing to register. In addition, the administrator can create and complete tasks on behalf of users, streamlining the support process. Furthermore, you have complete control over the plugin’s support form customization, allowing you to display any relevant information to customers. Lastly, customers can attach files to their support tickets, ensuring that all necessary information is available to address their concerns.

Key Features Of Majestic Support:
Key features that make Majestic Support stand out from the rest include:

  • Users on the front end can create tickets
  • Ticket-specific smart reply answers that can be modified
  • Allows you to place support icons in a variety of places on your website.
  • Tickets can be made by administrators and agents on behalf of users
  • You can manage an unlimited number of agents in the base version
  • Users may request to have their data removed, and administrators may delete or anonymize it
  • The base version does not impose ticket limitations
  • Several attachments can be uploaded by a user, agent, or administrator while creating a ticket or replying to a ticket
  • Manage an unlimited number of tickets and create an unlimited number of agent profiles
  • Agent performance reports will provide you with valuable insights into the performance of your support system

THE PLUGIN’S KEY FREE VERSION FEATURES THAT MAKE IT MAJESTIC:

There are many top-notch help desk plugins for WordPress, but Majestic Support stands out as the most practical one. This is because its basic free version provides several following enhancements over competing solutions.

  • Smart Replies To New Tickets
    In response to new tickets, the Smart Reply functionality allows you to automatically search for and provide relevant responses back to the user. When a new ticket is received, Majestic Support will perform a search and suggest quick and relevant responses to a customer query.

  • Fields Manager
    This plugin allows you to create customized support forms by adding custom fields. An admin can add, edit, rename, publish, unpublish, and require or unrequire fields for users and visitors. Additionally, you can also change the display order of the fields, like where you want to show the fields on the support form.

  • Custom Fields
    Extra fields are sometimes required; this is no problem. Majestic Support offers 12+ custom fields (text field, dropdown, checkbox, radio button, text area, dependent fields, admin only, date, email, upload file, multi-select, and T&C ).

  • Themes
    Themes make our site more beautiful and eye-catching. The plugin is flexible and easy to use, it can integrate seamlessly with any WordPress theme, so it can be used right away. With this feature, you can also change the plugin’s colors from seven preset color themes with different color palettes.

  • Support To Everyone
    Both free and paid users can access Majestic Support; user-friendly support is also available in the form of video support. The plugin explains nearly all of its Majestic features through video tutorials.

  • System Log
    As an admin, you’d like to know everything that happened on the system. With the system log, you will know everything about tickets, from when they arrived at your help desk to how an agent reacted to them and what happened next.

  • Slugs
    Make the web address unique according to your needs for identifying a particular page on a website in an easy-to-read form.

MORE FEATURES WITH THE FREE VERSION

  • Front-end Tickets: Users can create tickets from the front end.

  • Visitor/Guest Tickets: Often users do not want to create an account to open a support ticket. Guest tickets are a very important feature and it is free.

  • Unlimited Tickets: There are not any limits on tickets in the base version.

  • Unlimited Agents: The system support unlimited agents in the admin area in the base version.

  • Support Icon: This is very important to show the support icon on your site, Majestic Support offers a support icon for the front end with various position options.

  • Create Ticket for Users: Admin/agent can create a ticket on behalf of any user.

  • GDPR: Majestic Support is fully compatible with GDPR law and can be easily configured to show GDPR-related information.

  • Erase Data Requests: Users can ask to erase their data and the admin has the option to delete or anonymize their data.

  • Multiple Attachments: User/agent/admin can upload multiple attachments in ticket creation and ticket replies

  • Attachment Size and Type: Admin can control ticket attachments by their size and extension type.

  • Powerful Filters and Sorting: The system offers powerful filters for both user and admin to search tickets with sorting options.

  • Priorities: Priority associated with the ticket defines the importance, and the system highlights the priorities with an admin-defined different color on the ticket listing and ticket detail page.

  • Unlimited Departments: Create departments that relate to the various business units in your organization. It will be sales, support, and billing, you can create any department in the admin panel. The user will select a department when he creates the ticket.

  • Ticket Status: Show the ticket status message and different colors to highlight it.

  • Email Notification: The system sends an email notification to the user, agents, and admin in different actions i.e new ticket, reply, close ticket, etc.

  • Edit Ticket: Admin/agent can edit any ticket at any time.

  • Registration: The system offers a beautiful registration form to register a new user.

  • Login Form: The system has its login form to log in to the user.

  • Captcha/ReCaptcha: Another exciting feature. The system offers its captcha and googles Recaptcha to stop spamming.

  • Thank you Message for Visitor: Admin can add a special message for the visitor, a message will show after the successful ticket submission.

  • HTML Editor: HTML editor for ticket summary, ticket reply, notes, etc.

  • Term & Conditions: Admin can add Terms & Conditions on the ticket submission page.

  • Themes: Themes make our site more beautiful and eye catchy. By using this feature, you can change your plugin colors or can select colors from seven preset color themes with different color palettes.

  • Email Templates: Majestic Support offers full power to the admin, the admin can edit any email template in the HTML editor. The system includes beautiful predefined email templates.

  • Custom Message for new ticket: This is an important feature in that the admin shows a message/instruction (any message in Text Editor) on the ticket submission form.

  • Admin/Agent Only: This field is visible to the admin and agent only.

  • Hide Agent/Admin Info: Admin can hide agent information like email, and name from the user.

  • Email Configuration: Another admin power is the system offering enable/disable action base email notifications like ticket reply, close ticket, change priority, etc.

  • Strength & Flexibility: Majestic Support is built using WordPress best practices both on the front end and the back end. This results in an efficient, robust, and intuitive plugin.

  • Easy to Use: The ticket system builds based on the latest style. You will find it very easy to use.

  • RTL ready: Majestic Support also supports RTL languages.

  • Fully Responsive: Majestic Support work on all type of devices including smartphones, tablets, laptops, and desktops. Layouts auto-adjust according to devices.

  • System Errors: The system record every error and shows it in the admin area.

  • Hide/Show Menu: In configurations, administrators can hide or show Majestic Support for any menu item.

  • Translation: Majestic Support is multi-language and has over 35 translations available.

  • Pagination: On the configurations page, the administrator can specify one record per page.

  • Majestic Support has reported on

  • Get a summary of tickets handled by every staff member
  • Get a detailed report of tickets handled by every staff member
  • Get a detailed report of tickets created by every user
  • Get a summary of tickets by status
  • Get a summary of tickets by priorities
  • Get a summary of tickets by departments
  • Get a summary of tickets created by the channel

PREMIUM EXTENTIONS

In addition to providing a thorough overview of your support tickets, the plugin offers several handy premium features that make them easier to manage.

  • Agents – Agents assist users connected to the support system and play a crucial role in the help desk. By adding this add-on, you may add more agents and give them different permissions to make it easier for users to take action on their tickets. Additionally, agents can create, delete, close, and perform any other action given to them by the admin.

  • Agent Auto Assign …

Screenshots

Reviews

January 11, 2024
Easy to use, majestic support did what I needed for customer support.
Read all 1 review

Contributors & Developers

“Majestic Support – Help Desk & Support Plugin” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

= 1.0.1
* Security update.
* Bug fix.

= 1.0.0
* Just release.